Return policy
Each piece is printed to order on Hahnemühle Fine Art paper in collaboration with a specialized lab and prepared for shipment to your specific address. Production takes 4 to 6 weeks from confirmed payment.
Because work is made to order, we do not accept returns or exchanges for change of mind, change of space, or change of preference. Please review dimensions, color references, and finish before completing your purchase. If you have any questions about sizing or paper, write to us before ordering.
If your piece arrives with visible damage — from transit, printing defect, or any inconsistency with the listed product — you have 7 calendar days from delivery to report it.
To file a valid report:
Once damage is confirmed, we issue a full refund to the original payment method within 5 to 10 business days, including the original shipping cost. We do not require return of the damaged piece.
Shipments outside Mexico may incur customs duties, taxes, or clearance fees in the destination country. These charges are the buyer's responsibility and are not included in the listed price. If a piece is refused at customs or returned because clearance is not completed, no refund is issued.
If your piece does not arrive within the estimated window, write to us. We open an investigation with the carrier; if the shipment is confirmed lost, we proceed with a reprint or refund — your choice.
Any questions about your order or this policy: jc@firmanorte.com.
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